Q: Do you work with existing Microsoft Dynamics implementations, or only new ones?

Both. A significant proportion of our work involves improving, rescuing, or rebuilding existing platforms. If you’ve invested in Dynamics and it’s not delivering, that’s exactly the problem we exist to solve.

Q: Our IT team implemented Microsoft Dynamics but operations say it doesn't work. Where do you start?

With both sides. We talk to the people who built it and the people who use it — or don’t. In most cases, the platform is capable of what’s needed; the implementation just wasn’t designed around operational reality. We bridge that gap.

Q: A previous supplier built extensions that aren't working well. Can you fix them?

Yes. We review what’s there, assess what’s structurally sound and replace what isn’t – using supported best practice. We’ll give you an honest view of what to keep and what to rebuild and explain the reasoning in plain terms.

Q: Do you customise Microsoft Dynamics or work out-of-the-box?

Out-of-the-box and low-code first, always. Bespoke customisation is applied only where it genuinely adds value that standard configuration can’t deliver. This keeps your solution maintainable and reduces dependency on any single supplier, including us.

Q: We don't want to get locked into another supplier. How do you handle that?

It’s a fair concern and one we take seriously. We build to Microsoft’s supported standards, document everything we build, and actively work to put your IT team in a position to manage the platform themselves over time. We’re not interested in creating dependency.

Q: How long does a typical project take?

It really depends on scope. A targeted extension or adoption fix can be delivered in a matter of weeks. A full end-to-end implementation is a longer engagement. We’ll always give you a clear scope and timeline before work begins and we work iteratively, so you see progress early.

Microsoft Dynamics 365 Customer Engagement

Making Dynamics 365 Work the Way You Do

Warp designs, builds and extends Microsoft Dynamics 365 Customer Engagement solutions shaped around your real processes. Whether you’re implementing from scratch or rescuing a platform your teams have stopped using, we make Microsoft Dynamics CE a practical, process-driven business system.

Reasons to partner with Warp Technologies

Microsoft-Centric Expertise

As a trusted Microsoft partner, we harness the full capabilities of Microsoft’s ecosystem to build business applications that are robust, secure, and scalable. Our deep integration ensures long-term value, streamlined operations, and a future-ready foundation for your enterprise.

Proven Track Record

Delivering impactful business applications that streamline operations, solve complexity, and drive ROI.

Scalable Solutions for Growth

We build business applications designed to evolve with your business, our applications ensure long-term scalability, performance, and Return on Investment.

Empowerment-Driven Approach

We equip your team with the tools and expertise to confidently manage and evolve your business applications, empowering ownership and building long-term capability within your organisation.

Innovation at the Core

We leverage cutting-edge technologies and tailored prototypes, to future-proof your business applications - keeping you ahead of the curve in a rapidly evolving digital landscape.

End-to-End Support

We go beyond delivery, offering flexible engagement from quick-win projects to long-term partnerships. Whether you need short-term impact or ongoing collaboration, we’re here for the full journey, on your terms.

Critical Friend

As your strategic partner in business applications, we provide honest, expert guidance; challenging assumptions, refining solutions, and ensuring every decision drives tangible value and long-term impact.

Rapid POC/Prototype

We fast-track the validation of business application ideas through rapid prototypes, and proof of concepts. Quickly demonstrate value, gather feedback, and secure stakeholder confidence allowing you to move from concept to solution with clarity and speed.

Reasons to partner with Warp Technologies

Microsoft-Certified Expertise

As a trusted Microsoft partner, we combine deep technical expertise with an innovative approach to deliver robust, future-proof solutions.

Tailored Industry Focus

From the public sector to FSSI, our deep understanding of key industries allows us to create solutions that speak to the unique needs of your sector.

Empowerment-Driven Design

Our solutions don’t just work, they work for you. We build systems that simplify processes while empowering your teams to own and adapt them as your business evolves.

Proven Results

With a track record of successful transformations, we’re committed to delivering measurable outcomes that drive growth, efficiency, and customer satisfaction.

Key Benefits of Our Microsoft Dynamics CE Solutions

The right Microsoft Dynamics CE implementation creates measurable impact across five interconnected areas. Here's how Warp helps organisations realise each one.

Improve Customer Experience

A well-configured Microsoft Dynamics CE platform gives every customer-facing team a unified, real-time view of the customer - enabling faster, more consistent, and more personalised service at every touchpoint.

Improve Operational Efficiency

The most significant Microsoft Dynamics CE gains often come not from the CRM itself, but from eliminating the manual work, duplication and fragmentation that build up around it when it isn't properly configured.

Empower Employee Productivity

Teams don't fail to adopt Microsoft Dynamics because they resist change, they fail to adopt it because it wasn't built around how they work. The right configuration changes that dynamic entirely.

Drive Better Business Decisions

When Microsoft Dynamics is properly configured and consistently used, it becomes an organisation's most reliable source of operational truth - enabling decisions based on data rather than intuition or fragmented reports.

Reduce Risk

In regulated or process-critical environments, the way information is captured, tracked and accessed can be as important as what it contains. Microsoft Dynamics CE can provide the controls and auditability to manage this.

Practical, Process-Led Delivery

Our approach to Microsoft Dynamics CE reflects how we work across everything we do: focused on delivery, not theory

Low-code & out-of-the-box first

We use Microsoft's native capabilities wherever they fit - keeping your solution scalable, maintainable, and upgrade-safe.

Bespoke development only where it adds real value

Custom code applied selectively, where it genuinely improves on what the platform can do natively.

Aligned to your real processes

We configure Microsoft Dynamics around how your organisation actually operates - not how a default implementation assumes you do.

Adoption built in, not bolted on

Designed for the people using the system from day one. A Microsoft Dynamics implementation that nobody uses isn't a solution.

Rapid, iterative delivery

Short cycles, usable capability delivered early, refined from what you see in practice - not at the end of a long project.

Built so your team can maintain it

Solutions your IT team can own and evolve - without depending on us for every change.

End-to-End Microsoft Dynamics CE - Design, Build or Extend

Warp delivers across the full lifecycle of Microsoft Dynamics CE - from initial design and implementation through to the extension and improvement of established platforms.

Design and build end-to-end solutions

From requirements to a live, adopted system built around how your organisation actually operates.

Extend and enhance existing Microsoft Dynamics implementations

Improve what you already have using supported Power Platform customisation - without compromising maintainability or best practice.

Process-driven applications within & around Dynamics

Build solutions that go beyond standard CRM configuration, embedded directly into your Microsoft ecosystem.

Integration with MS365, Power Platform or external system

Connecting your Microsoft Dynamics CRM to the tools your teams already use, reducing duplication and improving data flow.

Improve usability, workflows & user adoption

Configure Microsoft Dynamics so that using it is the natural choice for your people, not an obstacle your teams work around

Transforming Arts Council Wales Through Digital Innovation

We helped Arts Council Wales replace outdated systems with a modern, bilingual platform, automating workflows, improving reporting, and freeing teams to focus on bringing the arts to communities across Wales.

Learn how we Transformed Arts Council Wales

Have any questions?

FAQs

Q: Do you work with existing Microsoft Dynamics implementations, or only new ones?
Both. A significant proportion of our work involves improving, rescuing, or rebuilding existing platforms. If you’ve invested in Dynamics and it’s not delivering, that’s exactly the problem we exist to solve.
Q: Our IT team implemented Microsoft Dynamics but operations say it doesn't work. Where do you start?
With both sides. We talk to the people who built it and the people who use it — or don’t. In most cases, the platform is capable of what’s needed; the implementation just wasn’t designed around operational reality. We bridge that gap.
Q: A previous supplier built extensions that aren't working well. Can you fix them?
Yes. We review what’s there, assess what’s structurally sound and replace what isn’t – using supported best practice. We’ll give you an honest view of what to keep and what to rebuild and explain the reasoning in plain terms.
Q: Do you customise Microsoft Dynamics or work out-of-the-box?
Out-of-the-box and low-code first, always. Bespoke customisation is applied only where it genuinely adds value that standard configuration can’t deliver. This keeps your solution maintainable and reduces dependency on any single supplier, including us.
Q: We don't want to get locked into another supplier. How do you handle that?
It’s a fair concern and one we take seriously. We build to Microsoft’s supported standards, document everything we build, and actively work to put your IT team in a position to manage the platform themselves over time. We’re not interested in creating dependency.
Q: How long does a typical project take?
It really depends on scope. A targeted extension or adoption fix can be delivered in a matter of weeks. A full end-to-end implementation is a longer engagement. We’ll always give you a clear scope and timeline before work begins and we work iteratively, so you see progress early.

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Key outcomes

What makes us Warp

Working at Warp feels like stepping into another dimension. We break barriers, launch big ideas, and deliver stellar solutions. With the freedom to explore, a team that’s got your back, and projects that truly matter, it’s not just a job – it’s a mission to redefine what’s possible.

Victoria Hogg

Marketing Manager, Warp Technologies